Privacy Policy

Last Updated: May 5, 2026

Miami Flooring & Tile ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website, books a service, or interacts with us online. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.

By using our website at https://scalesystema.app/tienda/miami-flooring-and-tile, booking an appointment, or contacting us through any of our digital channels, you agree to the practices described in this policy.

1. Who We Are

Miami Flooring & Tile is a professional tile and flooring installation company based in Miami, FL, with over 10 years of experience serving homeowners, real estate investors, property managers, and business owners throughout the Miami area.

Contact Information:

Email: miamiflooringandtileinc@gmail.com
Phone: +1 (305) 467-3378
Website: https://scalesystema.app/tienda/miami-flooring-and-tile
Location: Miami, FL, USA

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

Full name, email address, and phone number when you submit a contact form, request a quote, or book an appointment
Billing and payment details when you complete a purchase or pay for services online
Property address or project location when scheduling an installation or remodeling service
Messages and inquiries submitted through our automated assistant (available via WhatsApp and our website chatbot)
Gift card purchases, including recipient details if provided

Information collected automatically:

Browser type, device type, IP address, and pages visited on our website
Date and time of your visit and how you navigated our site
Cookies and similar tracking technologies (see Section 6 for details)

Information from third-party platforms:

Interactions with our business profiles on Facebook and Instagram (Meta), such as messages, comments, or ad engagement
Information associated with your Google search or Google Maps interaction when you find us through Google Business Profile

3. How We Use Your Information

We use the information we collect to:

Process and confirm service bookings and appointments
Handle online payments securely through our payment processor
Issue and manage digital gift cards
Respond to inquiries submitted through our website chatbot or WhatsApp assistant
Send appointment reminders, project updates, and service-related communications
Provide accurate estimates and coordinate project timelines
Improve the quality and performance of our website and digital tools
Respond to reviews or messages submitted through Google Business Profile or Meta platforms
Comply with applicable legal obligations

We do not sell your personal information to third parties.

4. Third Parties We Work With

To operate our business and deliver our services, we work with the following trusted third-party providers:

Stripe We use Stripe to process all online payments, including service payments and digital gift card purchases. When you pay online, your payment details are submitted directly to Stripe and are governed by Stripe's Privacy Policy. Miami Flooring & Tile does not store your full card number or sensitive payment credentials on our systems.

Meta (Facebook & Instagram) Our business is connected to Facebook and Instagram. If you interact with our pages, ads, or send us a message through these platforms, Meta may collect data in accordance with Meta's Privacy Policy. We may use Meta tools to understand how people engage with our content and to reach relevant audiences in the Miami area.

Google Business Profile We maintain an active Google Business Profile. If you find us through Google Search or Google Maps, leave a review, or send a message through Google, that interaction is subject to Google's Privacy Policy. We use this profile to manage our business information and respond to customer feedback.

5. Automated Assistant (Chatbot & WhatsApp)

Miami Flooring & Tile uses an automated assistant available on our website and through WhatsApp to help answer questions, collect project details, and direct inquiries to our team. Conversations through these channels may be stored to improve response quality and follow up on your request. We do not use these conversations for advertising purposes.

6. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences and improve your browsing experience
Analyze website traffic and usage patterns
Support the functionality of third-party integrations (such as Meta and Google)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including:

Maintaining records of completed projects and transactions
Complying with legal, tax, or accounting requirements
Resolving disputes or enforcing agreements

When your information is no longer needed, we delete or anonymize it in a secure manner.

8. Your Privacy Rights

If you are a resident of Florida or California, or otherwise entitled under applicable law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data, subject to legal retention requirements
Opt out of marketing communications at any time
Ask questions about how your data is being used

To exercise any of these rights, please contact us directly:

Email: miamiflooringandtileinc@gmail.com
Phone: +1 (305) 467-3378

We will respond to your request within a reasonable timeframe and at no charge.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Online payments are processed through Stripe, which maintains industry-standard PCI-DSS compliance. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults, including homeowners, property managers, and business owners. We do not knowingly collect personal information from individuals under the age of 13. If you believe a minor has submitted information to us, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how Miami Flooring & Tile handles your personal information, please reach out to us:

Email: miamiflooringandtileinc@gmail.com
Phone: +1 (305) 467-3378
Website: https://scalesystema.app/tienda/miami-flooring-and-tile
Location: Miami, FL, USA